Privacy Policy
Last updated: January 20, 2025
Introduction
At XKeys, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, services, or make purchases from our digital game store.
If you have any questions about this Privacy Policy, please contact us at info@xkeys.dk.
Information We Collect
Personal Information
- Full name and display name
- Email address for account creation and communication
- Billing address for payment processing
- Payment information (processed securely by our payment partners)
- Phone number (optional, for account security)
Technical Information
- IP address and location data
- Browser type, version, and language preferences
- Device information and operating system
- Cookies and similar tracking technologies
- Website usage analytics and performance data
Gaming and Purchase Data
- Purchase history and order details
- Game preferences and wishlist items
- Customer support interactions and communications
- Saved games and personal recommendations
How We Use Your Information
- Process orders and deliver digital game keys
- Provide customer support and respond to inquiries
- Prevent fraud and ensure transaction security
- Improve our website and user experience
- Send promotional offers and updates (with your consent)
- Comply with legal obligations and resolve disputes
How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
Third-Party Services
- Payment processors (Stripe) for secure transaction processing
- Digital key providers (Keybin, Steam) for game delivery
- Analytics providers (Google Analytics) for website improvement
- Marketing platforms (with your explicit consent)
- Legal authorities when required by law or to protect our rights
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and provide personalized services.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality and security
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings or our cookie preference center.
Your Rights
Under GDPR and other privacy laws, you have several rights regarding your personal information:
- Right to Access: Request a copy of your personal data we hold
- Right to Rectification: Correct inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data
- Right to Restriction: Limit how we process your personal data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for marketing communications
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL/TLS encryption for all data transmission
- Restricted access to personal data on a need-to-know basis
- Regular security monitoring and vulnerability assessments
- Secure backup and disaster recovery procedures
Data Retention
We retain your personal information only as long as necessary:
- Account data: Until account deletion or 3 years of inactivity
- Order history: 7 years for accounting and legal purposes
- Marketing preferences: Until you unsubscribe
- Legal compliance: As required by applicable laws
International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions.
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent and believe your child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the 'Last Updated' date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: info@xkeys.dk
Address: